Frequently Asked Questions
Everything you need to know about sending flowers to Vietnam from overseas with FloristsVietnam, from delivery days and addresses to payment and local customs.
Ordering and delivery in Vietnam
How do I send flowers to Vietnam from abroad?
Ordering takes a few minutes and works from any country, including the US, the UK, Europe, Australia and the rest of Asia. On floristsvietnam.com, choose an arrangement and a size, select the delivery date, type your card message and pay by card or PayPal in US dollars. Enter the address just as the recipient writes it: house number (alley addresses often contain slashes, such as 12/5), street, ward, and city or province, plus the apartment block and floor if there is one. A Vietnamese mobile number for the recipient is required, since the florist may call before arriving.
Which cities in Vietnam do you deliver to?
We deliver nationwide. Popular destinations include Ho Chi Minh City, Hanoi, Da Nang, Hai Phong, Can Tho, Nha Trang, Hue and Da Lat, and we also reach every town in Vietnam, from the northern highlands to the Mekong Delta. Each order is prepared by a florist close to the recipient. For a hamlet far from a main road or a very small island, we suggest sending the address through the contact form first so we can confirm that a florist can reach it.
What happens if nobody is home when the flowers arrive?
The florist will look for a safe way to complete the delivery. A recipient phone number is required for every order, and the florist may call to coordinate. If the recipient is not available, the flowers may be left with a neighbour, a reception desk or the building concierge, or a new attempt is arranged. Many Vietnamese homes have a relative or neighbour around during the day, and apartment towers have security desks, so most deliveries are completed without difficulty.
Can you deliver to offices, hotels and hospitals in Vietnam?
Yes, we deliver to workplaces, hotels, resorts and hospitals as well as private homes. For an office, add the company name and floor. For a hotel or resort, include the guest's full name and the dates of the stay. For a hospital, give the department, room number and the patient's full name, and check that the ward accepts flowers. Factories in industrial zones often do not accept deliveries at the gate, so a home address is the better choice for someone who works there.
Delivery times and dates
Is same-day flower delivery available in Vietnam?
No, we do not offer same-day delivery in Vietnam. Delivery is next-day, nationwide, Monday to Saturday. Order before midnight Vietnam time and a local florist will deliver on the following delivery day. Vietnam is on Indochina Time, well ahead of Europe and North America, so if you order late in your evening it may already be the next day there. The date picker at checkout shows the earliest available date.
Do you deliver on Sundays and public holidays in Vietnam?
No. We do not deliver on Sundays or on the main national public holidays in Vietnam, and those dates are blocked in the date picker. Deliveries are made Monday to Saturday. This matters most around Tet, the Lunar New Year, when the public holiday lasts several days. If you want flowers to arrive for Tet or for an occasion that falls on a Sunday, choose the last available delivery day before it.
Can I ask for a specific delivery time?
You can state a preferred time window, though exact times are not guaranteed. Deliveries take place during the day. Add your preference in the delivery instructions, for example before noon or late afternoon, and the florist will try to meet it. In the rainy season, heavy afternoon showers are common in much of Vietnam, so a morning preference can be a sensible request. A correct phone number for the recipient makes timing much easier.
How far ahead can I book a delivery?
Deliveries can be scheduled up to about three months in advance. Choose the date you want at checkout and the order is confirmed straight away. Booking early is wise for the dates when all of Vietnam sends flowers: International Women's Day on 8 March, Vietnamese Women's Day on 20 October, Teachers' Day on 20 November and Valentine's Day. You can change or cancel free of charge up to 24 hours before the delivery date.
Flowers, sizes and add-ons
What do the sizes Regular, Upgraded and Deluxe mean?
Most arrangements are offered in three sizes of the same design. Regular is the standard size. Upgraded contains about 30% more flowers, and Deluxe about 60% more. The product photo shows the Upgraded version, so Regular will be somewhat smaller than the picture and Deluxe noticeably fuller. Colours and style are the same in all three.
Might the florist substitute some flowers?
Yes, occasionally. If a specific stem is out of season or not available locally, the florist may replace it with flowers of equal or higher value in the same colours and style. Each arrangement is handmade from what is fresh that day, and supply differs between regions: the cooler north and the highlands around Da Lat grow different flowers from the tropical south. The overall look and value of your order are always respected.
Which extras can I add, and do you sell cakes or gift hampers?
You can add a box of chocolates, a glass vase, a plush teddy bear, a greeting card, balloons or a bottle of wine to your flowers. We do not sell cakes, fruit baskets, food hampers or other gifts. Extras are selected on the product page and arrive together with the flowers, delivered by the same local florist.
Is a card message included?
Yes, a printed card message is included free with every order. Write it at checkout in English, Vietnamese or another language, and it will be printed and attached to the flowers. Please add your name at the end, because the florist does not reveal the sender otherwise. If you want a more formal card, a greeting card can be added as an extra.
Payment and your order
Which payment methods and currency do you use?
We accept international credit and debit cards (Visa, Mastercard and American Express) through Stripe, as well as PayPal. Every order is charged in US dollars. For convenience the site can display approximate prices in euros and Vietnamese dong, but the USD amount is what is billed. Payment goes through a secure, encrypted checkout, and no Vietnamese bank account or local card is needed.
What does delivery cost?
The delivery fee is a flat USD 14.95 per order, wherever in Vietnam the flowers are going. There are no other surcharges, so you pay the same fee for a city centre address in Hanoi as for a town in the Mekong Delta. The fee appears before payment, and the checkout total is final.
Can I change or cancel an order after paying?
Yes. Changes and cancellations are free up to 24 hours before the delivery date. Closer to the delivery we will still try to help, on a best-effort basis, but the florist may already have prepared the flowers. Send your request through the contact form at /page/contact and quote your order number so we can act on it quickly.
What is your policy if something is wrong with the flowers?
If the flowers arrive damaged or are clearly different from what you ordered, we arrange a replacement or a refund. Please contact us within 24 hours of delivery and attach a photo, which the recipient can take with a phone. Use the contact form at /page/contact and mention the order number. We usually reply within a few hours.
How will I know my order went through?
You receive a confirmation email with your order number immediately after ordering. If it does not appear, check your spam folder. For any question about the order, write to us through the contact form at /page/contact and mention the order number for faster help. Replies usually come within a few hours.
Who is behind FloristsVietnam?
FloristsVietnam is operated by Flowers Worldwide LLC, a US-registered company. Its sister brands are abcFlora.com, for worldwide flower delivery, and FlowersCloud.com. Orders are taken online and then prepared by hand by a local florist in Vietnam, who delivers the arrangement to the recipient's door.
Occasions and flower customs in Vietnam
On which days do people give flowers in Vietnam?
The three biggest flower days in Vietnam are International Women's Day on 8 March, Vietnamese Women's Day on 20 October and Teachers' Day on 20 November. On the two women's days, mothers, wives, girlfriends, sisters and female colleagues all receive flowers, and on Teachers' Day students of every age thank their teachers with a bouquet. Valentine's Day on 14 February is popular with couples, and birthdays, graduations, shop openings and housewarmings are common occasions too.
When is Mother's Day in Vietnam?
Vietnam has no official Mother's Day of its own, but the second Sunday of May is increasingly observed, especially in the cities and by families with relatives abroad. As we do not deliver on Sundays, pick the Saturday before. Traditionally, mothers are honoured on the two women's days, 8 March and 20 October, and during Vu Lan, the Buddhist festival of gratitude to parents in the seventh lunar month, when people wear a rose in thanks to their mother.
Which flowers suit Tet, the Vietnamese New Year?
Tet has its own flowers. In the north, homes are decorated with pink peach blossom, and in the south with yellow apricot blossom, while kumquat trees, chrysanthemums, marigolds and orchids are welcome everywhere. Warm colours such as red, pink and yellow stand for luck and prosperity. Since there are no deliveries on the Tet public holidays, send flowers in the days before the New Year, which is also when Vietnamese families do their own decorating.
Are there flowers or colours I should avoid, and what is right for sympathy?
Avoid all-white bouquets for cheerful occasions, because white is the colour of mourning in Vietnam. White chrysanthemums, white lilies and tuberose are strongly linked with funerals and ancestral altars, so they are not suitable as a romantic or birthday gift. For sympathy, those same white flowers, often combined with yellow or soft purple, are exactly right. Funerals usually take place within a few days, so order as soon as you hear the news and send the arrangement to the family home.